社交电商把内容放进同一个环境,聊天产品则进一步把购物变成连续沟通。消费者不再只浏览静态页面,而会询问“为什么推荐它”。这种互动足以减少售后不确定性,也让品牌从一次曝光进入更长的决策流程。 好的智能导购首先应该提问,而不是急着发送购买链
From Time-Sharing Terminals to AI Dialogue Across the Networked Age: A Roadmap for Human-Centered Dialogue
The history of digital conversation begins long before mobile apps. In the period of mainframe dominance, computers were room-sized, expensive, and reserved for trained specialists. Work was usually handled through queued jobs. People prepared paper tapes, submitted machine-readable tasks, and wa